Making sure you understand how we use your data is important. You'll find the full text of our privacy policy below.
For questions, please get in touch via our webform.

Build Consultants Ltd: Privacy Statement
Last updated 12 April 2021

This statement sets out the frameworks within which Build Consultants Ltd collects, stores, and uses personal data, as part of our responsibilities under the General Data Protection Regulations (for individuals, sole traders and partnerships) and Privacy and Electronic Communications Regulations (for corporate entities).

Any information that you have provided is subject to the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018.  More information about the legislation governing our collection and processing of your data is available from the UK’s data protection authority, the Information Commissioner’s Office, at

Identity of the Data Controller and Data Protection Officer

Data Controller:

Build Consultants Ltd
Company No. 05247833
Data Protection Registration No. ZA302623
The Hive, School Hill, Whimple, Exeter, Devon, EX5 2TS
01404 821999
[email protected]

Data Protection Officer:

Todd Olive
01404 821999
[email protected]

What data do we collect and process?

Data that we collect may include, but is not limited to:

  • Full name
  • Address
  • Telephone numbers
  • Email addresses

Sensitive personal data, other than, where relevant, financial information, is not collected by Build Consultants Ltd.

What do we do with that data?

How we use your personal data depends on your relationship with us.

Data on our clients will be used for our legitimate business interests. This may include, but is not limited to:

  • Sending you promotional materials or other communications
  • Responding to your enquiries
  • Communicating with you about, and administering your participation in, training, events, pitches and white papers
  • Operating and communicating with you about our social networking applications
  • Operating, evaluating and improving our business (including developing new products and services; enhancing and improving our services; managing our communications; analysing our products; performing data analytics; and performing accounting, auditing and other internal functions)
  • Complying with applicable legal requirements, relevant industry standards and our policies

Data regarding companies that is available in the public domain, or through providers such as Google Maps, Land Registry, or organisations’ own websites and other profiles, may be processed for limited electronic marketing activities within our legitimate interests. This may include, but is not limited to:

  • Sending you promotional materials or other communications

What’s our legal basis for processing your data?

The lawfulness of our data processing may be based on:

  1. A contractual obligation to you: this includes any relationship where we are contracted or otherwise employed by you to provide with you for a service, with or without charge
  2. Compliance with a legal obligation to which we are subject: this includes every situation where we are required by law or relevant regulations and practices to use your data, such as processing a transfer of title deeds
  3. Our legitimate business interests: this may include the marketing of our services to you by any means

For more information, please contact the Data Protection Officer.

Who might we share your data with?

Personal data that we collect regarding clients may be shared with partner organisations to enable the delivery of works, contracted or otherwise, in our clients’ name. This may include, but is not limited to:

  • Local government authorities
  • Planning authorities
  • Contractors, including:
    • Building con tractors
    • Infrastructure contractors
    • Insurance providers
    • Warranty providers
    • Providers of professional services, such as surveys

Do we transfer your data internationally?

In order to facilitate either the sharing of data with our partners, or our internal business operations, we use cloud services to store and process data.

In all instances, these services have been subjected to a desktop privacy review, and approved by our IT Manager. Copies of relevant privacy policies can be obtained by the user through the service providers, or alternately are held on file by Build Consultants Ltd, and are available on request to [email protected].

From time to time, Build Consultants Ltd may engage with international partners to provide our business services. In these instances, personal data transferred will be overseen and restricted by the associated Project Manager, and will be limited to names and addresses only. Data subjects will be notified prior to this transfer occurring.

How do we secure your data?

Wherever practical, and in the vast majority of cases, data we hold is stored securely on our own internal server. Data is not stored locally on portable devices, and can only be accessed with internal IT credentials.

Secure data backups are made twice a day and stored off-site.

We also maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

What technologies do we use?

Cookies, Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

Third Party Web Analytics Services

We may use third party web analytics services on this site, our social media platforms, or our social networking sites, such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. To disable the Google Analytics cookie, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.

How We Use the Information Collected by Automated Means

We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards. We also may use the information in other ways for which specific notice is provided at the time of collection.

We do not use cookies or other technical tools to conduct targeted advertising.

What are your rights?

  • You may request in writing, at any time, access to, correction of or erasure of your personal data that we hold.
  • You may request in writing, at any time, that processing of your data is restricted to certain activities.
  • You may request in writing, at any time, to receive a copy of your data in a format that is compatible with other business’ systems.
  • You may withdraw your consent to this document at any time.

Should you at any time wish to submit a complaint, please contact the Data Protection Officer in the first instance. If your issue is not resolved to your satisfaction, you have the right to lodge a complaint with the Data Protection Authority – in this case, the Information Commissioner’s Office.

What are our commitments, and how can you exercise your rights?

We undertake to hold your data as accurately and securely as is reasonable to meet our obligations under the General Data Protection Regulation (GDPR) (EU) 2016/679, the Data Protection Act 2018, and this agreement. We will also endeavour to make the period that we retain your data for as short as possible without compromising our financial, legal, or similar obligations.

You can exercise your rights listed above by getting in touch with us in writing at [email protected]. Where you have submitted a request to us in writing, we will:

  • Acknowledge receipt of your request within five working days
  • Provide a response to your request within thirty days
    • Where we are unable to complete your request within this period, we will write to you to explain why, what actions we are taking, any progress we have made, and when we expect to be able to complete your request.

We reserve the right to issue a small charge to cover our administrative costs in responding any requests that we reasonably believe to be manifestly unfounded or excessive, as permitted by the relevant items of legislation.

Links to other websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

Updates to our privacy policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the Policy when it was most recently updated.

How to contact us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us at [email protected].

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